The short version
You can cancel at any time, from inside your account. Cancelling stops the next charge.
It does not cut short the time you have already paid for, and there is no cancellation fee.
We do not refund part-way through a period you have already paid for.
Cancelling
Open your account, go to Billing, and press Cancel. It takes effect immediately in the
sense that nothing further will be charged — and your access continues until the end of the
period you have paid for. You do not need to email anyone or give a reason.
There is no cancellation charge of any kind. We do not withhold any part of what you have
paid as a penalty for leaving.
Refunds
Subscription periods are not refunded part-way through. If you cancel on day three of a
month you have paid for, you keep the remaining twenty-seven days and are not charged again.
We will refund in full, without argument, if:
- you were charged after cancelling;
- you were charged twice for the same period;
- the service was unavailable for a prolonged period within a billing cycle;
- you were charged in error by us.
Approved refunds are returned to the card or account they came from, usually within five
to seven working days once we have processed them. The timing after that is with your bank.
Changing plan
Moving from monthly to yearly takes effect when your current month finishes, so you are
never paying for both at once. Write to us and we will arrange it.
If something has gone wrong
Write to ac*****@***********os.com with your account email and, if you have
it, the payment reference from your invoice. A person reads these.
[YOUR LEGAL ENTITY NAME]
GSTIN [YOUR GSTIN]
[YOUR REGISTERED ADDRESS]